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How Holdcroft Heating have benefited from VanCert’s Customer Reminder Module

“For us as company owners, it’s an absolute Godsend – you’re adding value to the client whilst saving money!”

It’s always music to our ears here at VanCert when we hear such quotes from a happy customer. We were speaking to Tina Holdcroft, Managing Director of Holdcroft Heating about how VanCert’s Communications Module has benefited their company over the last year.

How Holdcroft Heating has benefitted from VanCert’s Customer Reminder Module

The Problem:

Since the very beginning of managing Weavervale Housing’s gas contract, Holdcroft Heating had been looking for ways to reduce their no access rates. Although they weren’t necessarily higher than average for running such a contract they were always aware of the cost to the business.


With VanCert you can now have your engineers carry out their vehicle check sheets through their mobile app.

Ensuring the proper maintenance of company vehicles is imperative for the safety of your engineers, other road users, and for protecting your company from legal action in the case of any incident.

By carrying out the vehicle checks on VanCert, you will have a permanent log of all checks, digital forms, photos of any damage and a full history of a vehicle life cycle.



3 key reasons Heating & Property Maintenance Companies decide to change their job management system to produce digital documents and certificates

If you are still using paper documents and certificates, chances are you had one hell of a busy Winter last year.

I have been working with business management software for the last 10 years and the main reason I see that people don’t go ahead with a new system is because they choose to ‘do nothing’, preferring to ‘make do’ with the status quo, reluctant to change in the hope that the problems will go away.

But they don’t. If anything, they get worse. And in business, when new technology offers solutions to these problems, those who resist change get left behind.

To help, here are 3 key reasons that I hear when Heating & Property Maintenance Companies decide to change their job management system to produce digital documents and certificates. I have also included some pointers underneath on how to Identify the Problem and how to Choose the right system.

3 key reasons Heating & Property Maintenance Companies decide to change their job management system to produce digital documents and certificates;


Posted on in General

We are happy to report some new features available on the VanCert system. As always, we are constantly working to improve the system and release more advanced features to benefit our users, helping you to run your business more efficiently and saving you time and money.

Some new features are:

Internal Messaging

When sending messages to your engineers, you will now be able to clearly see which of your engineers have received the message. Engineers are forced to read the message before continuing with their work anyway, but now you will be able to keep track of who has received and read the message in real time.

Internal Messages


Posted on in General

All organisations need insight into their operations, and the larger the organisation, the more of a challenge it is to keep track of all of the visits taking place in the field, problematic jobs, engineer performance etc.

That's why we're releasing a series of KPI reports (Key Performance Indicators) to add value and insight for our customers, allowing you to analyse your data, act quicker on issues which arise and ultimately boost efficiency and save money.

The first KPI report to become available is the Multiple Visit Report, which is designed to help you to easily identify and deal with problematic jobs which require multiple visits and eat up valuable resources.

Using the search parameters, the report will display properties which have been visited in a set time frame, displaying the properties visited the most at the top.

You will see a breakdown of visit type along with which boiler is at the property, allowing you to quickly identify problematic appliances.


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